{"id":6770,"date":"2017-07-25T16:04:51","date_gmt":"2017-07-25T14:04:51","guid":{"rendered":"https:\/\/archief.betaalvereniging.nl\/?page_id=6770\/"},"modified":"2025-12-09T09:17:47","modified_gmt":"2025-12-09T08:17:47","slug":"availability-mobile-and-internet-banking","status":"publish","type":"page","link":"https:\/\/archief.betaalvereniging.nl\/en\/payment-products-services\/availability-mobile-and-internet-banking\/","title":{"rendered":"Availability mobile and internet banking"},"content":{"rendered":"<div id=\"pl-6770\"  class=\"panel-layout\" ><div id=\"pg-6770-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-6770-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-6770-0-0-0\" class=\"panel widget widget_black_studio_tinymce panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"textwidget\"><p class=\"c-intro\">The availability of internet and mobile banking depends on IT systems, their maintenance and any malfunctions<\/p>\n<\/div><\/div><\/div><div id=\"pgc-6770-0-1\"  class=\"panel-grid-cell\" ><div id=\"panel-6770-0-1-0\" class=\"panel widget widget_black_studio_tinymce panel-first-child panel-last-child\" data-index=\"1\" ><div class=\"textwidget\"><h3>Historical availability<\/h3>\n<p>Banks provide periodically information to the Dutch Payments Association about the availability of their systems for internet and mobile banking. That data is merged and reported on this page as a national average.<\/p>\n<h3>Maintenance<\/h3>\n<p>Banks perform maintenance on systems at night. Therefore, the reporting on the availability of internet and mobile banking only refers to \"primetime\" hours. These are all hours except between 1:00 AM and 7:00 AM or 8:00 AM in the morning.<\/p>\n<ul>\n<li>Primetime on work and Saturdays: from 7:00 to 1:00<\/li>\n<li><span style=\"font-size: 1.125rem;\">Primetime on Sundays and public holidays: 08:00 to 1:00<\/span><\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><div id=\"pg-6770-1\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-6770-1-0\"  class=\"panel-grid-cell\" ><div id=\"panel-6770-1-0-0\" class=\"panel widget widget_black_studio_tinymce panel-first-child panel-last-child\" data-index=\"2\" ><div class=\"textwidget\"><h2 class=\"c-header-line\">Quarterly<\/h2>\n<\/div><\/div><\/div><div id=\"pgc-6770-1-1\"  class=\"panel-grid-cell\" ><div id=\"panel-6770-1-1-0\" class=\"panel widget widget_black_studio_tinymce panel-first-child panel-last-child\" data-index=\"3\" ><div class=\"textwidget\"><table style=\"width: 78.522%; height: 90px;\" border=\"1\" cellspacing=\"0\" cellpadding=\"0\">\n<thead>\n<tr style=\"border: 1px solid #000000;\">\n<th class=\"aligncenter\" style=\"width: 204px; text-align: left; height: 18px;\" align=\"center\" valign=\"middle\"><\/th>\n<th style=\"width: 204px; height: 18px;\" align=\"center\" valign=\"middle\"><b>Internetbankieren<\/b><\/th>\n<th style=\"width: 204px; height: 18px;\" align=\"center\" valign=\"middle\"><b>Mobiel bankieren<\/b><\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr style=\"border: 1px solid #000000;\">\n<th class=\"aligncenter\" style=\"width: 204px; height: 18px;\" scope=\"col\" align=\"center\" valign=\"middle\"><b>Q3 \u00a02025<\/b><\/th>\n<td style=\"width: 204px; height: 18px;\" align=\"center\" valign=\"middle\">99,86%<\/td>\n<td style=\"width: 204px; height: 18px;\" align=\"center\" valign=\"middle\">99,86%<\/td>\n<\/tr>\n<tr style=\"border: 1px solid #000000;\">\n<th class=\"aligncenter\" style=\"width: 204px; height: 18px;\" scope=\"col\" align=\"center\" valign=\"middle\"><b>Q2\u00a0 2025<\/b><\/th>\n<td style=\"width: 204px; height: 18px;\" align=\"center\" valign=\"middle\">99,83%<\/td>\n<td style=\"width: 204px; height: 18px;\" align=\"center\" valign=\"middle\">99,74%<\/td>\n<\/tr>\n<tr style=\"border: 1px solid #000000;\">\n<th class=\"aligncenter\" style=\"width: 204px; height: 18px;\" scope=\"col\" align=\"center\" valign=\"middle\"><b>Q1 \u00a02025<\/b><\/th>\n<td style=\"width: 204px; height: 18px;\" align=\"center\" valign=\"middle\">99,95%<\/td>\n<td style=\"width: 204px; height: 18px;\" align=\"center\" valign=\"middle\">99,95%<\/td>\n<\/tr>\n<tr style=\"border: 1px solid #000000;\">\n<th class=\"aligncenter\" style=\"width: 204px; height: 18px;\" scope=\"col\" align=\"center\" valign=\"middle\"><b>Q4 \u00a02024<\/b><\/th>\n<td style=\"width: 204px; height: 18px;\" align=\"center\" valign=\"middle\">99,98%<\/td>\n<td style=\"width: 204px; height: 18px;\" align=\"center\" valign=\"middle\">99,97%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div><\/div><\/div><\/div><div id=\"pg-6770-2\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-6770-2-0\"  class=\"panel-grid-cell\" ><div id=\"panel-6770-2-0-0\" class=\"panel widget widget_black_studio_tinymce panel-first-child panel-last-child\" data-index=\"4\" ><div class=\"textwidget\"><h2 class=\"c-header-line\">Availability internet banking<\/h2>\n<\/div><\/div><\/div><div id=\"pgc-6770-2-1\"  class=\"panel-grid-cell\" ><figure id=\"panel-6770-2-1-0\" class=\"panel widget widget_sp_image panel-first-child panel-last-child\" data-index=\"5\" ><a href=\"https:\/\/archief.betaalvereniging.nl\/wp-content\/uploads\/Beschikbaarheid-IB.png\" target=\"_blank\" class=\"widget_sp_image-image-link\" title=\"Beschikbaarheid-IB\"><img loading=\"lazy\" decoding=\"async\" width=\"3369\" height=\"2205\" alt=\"Beschikbaarheid internetbankieren\" class=\"attachment-full\" style=\"max-width: 100%;\" srcset=\"https:\/\/archief.betaalvereniging.nl\/wp-content\/uploads\/Beschikbaarheid-IB.png 3369w, https:\/\/archief.betaalvereniging.nl\/wp-content\/uploads\/Beschikbaarheid-IB-610x399.png 610w, https:\/\/archief.betaalvereniging.nl\/wp-content\/uploads\/Beschikbaarheid-IB-1024x670.png 1024w, https:\/\/archief.betaalvereniging.nl\/wp-content\/uploads\/Beschikbaarheid-IB-768x503.png 768w, https:\/\/archief.betaalvereniging.nl\/wp-content\/uploads\/Beschikbaarheid-IB-1536x1005.png 1536w, https:\/\/archief.betaalvereniging.nl\/wp-content\/uploads\/Beschikbaarheid-IB-2048x1340.png 2048w, https:\/\/archief.betaalvereniging.nl\/wp-content\/uploads\/Beschikbaarheid-IB-275x180.png 275w\" sizes=\"auto, (max-width: 3369px) 100vw, 3369px\" src=\"https:\/\/archief.betaalvereniging.nl\/wp-content\/uploads\/Beschikbaarheid-IB.png\" \/><\/a><\/figure><\/div><\/div><div id=\"pg-6770-3\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-6770-3-0\"  class=\"panel-grid-cell\" ><div id=\"panel-6770-3-0-0\" class=\"panel widget widget_black_studio_tinymce panel-first-child panel-last-child\" data-index=\"6\" ><div class=\"textwidget\"><h2 class=\"c-header-line\">Availability mobile banking<\/h2>\n<\/div><\/div><\/div><div id=\"pgc-6770-3-1\"  class=\"panel-grid-cell\" ><figure id=\"panel-6770-3-1-0\" class=\"panel widget widget_sp_image panel-first-child panel-last-child\" data-index=\"7\" ><a href=\"https:\/\/archief.betaalvereniging.nl\/wp-content\/uploads\/Beschikbaarheid-MB.png\" target=\"_blank\" class=\"widget_sp_image-image-link\" title=\"Beschikbaarheid-MB\"><img loading=\"lazy\" decoding=\"async\" width=\"3369\" height=\"2205\" alt=\"Beschikbaarheid mobiel bankieren\" class=\"attachment-full\" style=\"max-width: 100%;\" srcset=\"https:\/\/archief.betaalvereniging.nl\/wp-content\/uploads\/Beschikbaarheid-MB.png 3369w, https:\/\/archief.betaalvereniging.nl\/wp-content\/uploads\/Beschikbaarheid-MB-610x399.png 610w, https:\/\/archief.betaalvereniging.nl\/wp-content\/uploads\/Beschikbaarheid-MB-1024x670.png 1024w, https:\/\/archief.betaalvereniging.nl\/wp-content\/uploads\/Beschikbaarheid-MB-768x503.png 768w, https:\/\/archief.betaalvereniging.nl\/wp-content\/uploads\/Beschikbaarheid-MB-1536x1005.png 1536w, https:\/\/archief.betaalvereniging.nl\/wp-content\/uploads\/Beschikbaarheid-MB-2048x1340.png 2048w, https:\/\/archief.betaalvereniging.nl\/wp-content\/uploads\/Beschikbaarheid-MB-275x180.png 275w\" sizes=\"auto, (max-width: 3369px) 100vw, 3369px\" src=\"https:\/\/archief.betaalvereniging.nl\/wp-content\/uploads\/Beschikbaarheid-MB.png\" \/><\/a><\/figure><\/div><\/div><div id=\"pg-6770-4\"  class=\"panel-grid panel-no-style panel-grid--highlight\" ><div id=\"pgc-6770-4-0\"  class=\"panel-grid-cell\" ><div id=\"panel-6770-4-0-0\" class=\"panel widget widget_black_studio_tinymce panel-first-child panel-last-child\" data-index=\"8\" ><div class=\"textwidget\"><h2 class=\"c-header-line\">Banks<\/h2>\n<\/div><\/div><\/div><div id=\"pgc-6770-4-1\"  class=\"panel-grid-cell\" ><div id=\"panel-6770-4-1-0\" class=\"panel widget widget_black_studio_tinymce panel-first-child panel-last-child\" data-index=\"9\" ><div class=\"textwidget\"><p>The following banks publish their own availability for internet banking, mobile banking and other online banking services (in Dutch):<\/p>\n<ul>\n<li><a title=\"To ABN AMRO\" href=\"https:\/\/www.abnamro.nl\/nl\/prive\/actuele-informatie\/storingen.html\" target=\"_blank\" rel=\"noopener noreferrer\">Availability ABN AMRO<\/a><\/li>\n<li><a title=\"To ING\" href=\"https:\/\/www.ing.nl\/particulier\/klantenservice\/beschikbaarheid\/index.html\" target=\"_blank\" rel=\"noopener noreferrer\">Availability ING<\/a><\/li>\n<li><a title=\"To Rabobank\" href=\"https:\/\/www.rabobank.nl\/particulieren\/storing\/beschikbaarheid\/\" target=\"_blank\" rel=\"noopener noreferrer\">Availability Rabobank<\/a><\/li>\n<li><a title=\"To SNS Bank\" href=\"https:\/\/www.snsbank.nl\/particulier\/oversns\/onderhoud-en-beschikbaarheid-online-bankieren.html?resultpos=1\" target=\"_blank\" rel=\"noopener noreferrer\">Availability SNS<\/a><\/li>\n<li><a title=\"To ASN Bank\" href=\"https:\/\/www.asnbank.nl\/online-en-mobiel-bankieren.html\" target=\"_blank\" rel=\"noopener noreferrer\">Availability ASN Bank<\/a><\/li>\n<li><a title=\"To RegioBank\" href=\"https:\/\/www.regiobank.nl\/particulier\/home\/klantenservice\/internet-bankieren\/beschikbaarheid-internet-bankieren.html\" target=\"_blank\" rel=\"noopener noreferrer\">Availability RegioBank<\/a><\/li>\n<li><a title=\"To Triodos Bank\" href=\"https:\/\/www.triodos.nl\/nl\/beschikbaarheid-dienstverlening\/\" target=\"_blank\" rel=\"noopener noreferrer\">Availability Triodos Bank<\/a><\/li>\n<\/ul>\n<p>Visit our factsheet for more information about availability of payment chains (in English):<\/p>\n<p><a class=\"button\" href=\"https:\/\/factsheet.betaalvereniging.nl\/en\/#availability-of-payment-chains\" target=\"_blank\" rel=\"noopener\">Interactive factsheet<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>The availability of internet and mobile banking depends on IT systems, their maintenance and any malfunctions Historical availability Banks provide periodically information to the Dutch Payments Association about the availability of their systems for internet and mobile banking. That data is merged and reported on this page as a national average. Maintenance Banks perform maintenance on systems at night. Therefore, the reporting on the availability of internet and mobile banking only refers to &#8220;primetime&#8221; hours. These are all hours except between 1:00 AM and 7:00 AM or 8:00 AM in the morning. Primetime on work and Saturdays: from 7:00 to 1:00 Primetime on Sundays and public holidays: 08:00 to 1:00 Quarterly Internetbankieren Mobiel bankieren Q3 \u00a02025 99,86% 99,86% Q2\u00a0 2025 99,83% 99,74% Q1 \u00a02025 99,95% 99,95% Q4 \u00a02024 99,98% 99,97%<\/p>\n","protected":false},"author":2,"featured_media":2459,"parent":4951,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6770","page","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/archief.betaalvereniging.nl\/en\/wp-json\/wp\/v2\/pages\/6770","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/archief.betaalvereniging.nl\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/archief.betaalvereniging.nl\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/archief.betaalvereniging.nl\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/archief.betaalvereniging.nl\/en\/wp-json\/wp\/v2\/comments?post=6770"}],"version-history":[{"count":11,"href":"https:\/\/archief.betaalvereniging.nl\/en\/wp-json\/wp\/v2\/pages\/6770\/revisions"}],"predecessor-version":[{"id":62048,"href":"https:\/\/archief.betaalvereniging.nl\/en\/wp-json\/wp\/v2\/pages\/6770\/revisions\/62048"}],"up":[{"embeddable":true,"href":"https:\/\/archief.betaalvereniging.nl\/en\/wp-json\/wp\/v2\/pages\/4951"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/archief.betaalvereniging.nl\/en\/wp-json\/wp\/v2\/media\/2459"}],"wp:attachment":[{"href":"https:\/\/archief.betaalvereniging.nl\/en\/wp-json\/wp\/v2\/media?parent=6770"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}