Betaaljournaal 30
Newsletter Dutch Payments AssociationThe year is flying by, and we can wrap it up with several informative cost reports: on the cost to businesses of various payment methods at their points-of-sale, on the cost of expected mandatory cash acceptance and on the cost of lost sales for insufficiently accessible web shops.
There are also new developments related to the accessibility of digital banking and payments. The lessons for mobile banking of the DigiHandig practice app have been extended, we have announced the results of the second pilot with bank information points in public libraries and we have released a report on the optimal payment page for accessible web stores.
Last but not least, in early November we hosted our yearly conference for members and stakeholders. In this newsletter you can read how the topic, speakers and organization made it another resounding success.
I wish everyone happy holidays and a sparkling New Year. See you next year!
Gijs Boudewijn, managing director
- Price tag of €800 million for introduction of mandatory cash acceptance
- Well-received yearly conference (on European payments)
- Results of second pilot with bank information points
- Rising cost difference between debit cards and cash at points-of-sale
- More fun practicing with bank app in DigiHandig
- Paying without obstacles: focus on optimal payment page
- Better business with an accessible webshop
- Euroforum conference on the future of payments (with member discount)
- Dutch Payments Association also on Bluesky
- Association news
- Agenda
Price tag of €800 million for introduction of mandatory cash acceptance
Both the EU and the Netherlands are working on legislation on mandatory acceptance of cash at points-of-sale, from customers and citizens who choose to pay in cash. Point-of-sale establishments that currently accept limited or no cash do so primarily for security reasons.
The social cost of introducing a mandatory acceptance of cash at points-of-sale amounts to €800 million or more in the first year. After that, the annual additional cost amounts to at least €60 million. The highest estimated cost for the (re)introduction of cash payments, weigh on frequently used public facilities: public transportation, fuel stations, charging stations, parking.
Learn more about the costs and impact in our report
Well-received yearly conference (on European Payments)
The annual conference of the Dutch Payments Association was held on November 7. Leading representatives from public and private sectors shared their views on the future of European payments. Short panel discussions and interviews alternated inspiring talks by Eric Ducoulombier (European Commission), Martina Weimert (EPI Company), Giorgio Andreoli (EPC) and Inge van Dijk (Dutch National Bank), among others. The performance of Mrs. Einstein, Holland’s hope at the Eurovision Song Contest in 1997, comments by Atze Faas (Eurocommerce) and Olof King (Consumers’ Association) and a spontaneous closing by our chairman Gottfried Leibbrandt resulted in a memorable gathering.
View the photos and aftermovie
Results of second pilot with bank information points
The second pilot with bank information points in public libraries provided valuable insights. Although the number of visitors fell short of expectations, they greatly appreciated the help and education. The pilot stops at the end of the year but the cooperation between public libraries and banks continues. The banking sector will support libraries to provide continued help and information about digital banking to visitors.
Read all about it on ToegankelijkBankieren.nl
Rising cost difference between debit cards and cash at points-of-sale
Between 2017 and 2023, the cost that retailers incur for cash payments at their points-of-sale more than doubled, while the cost of debit card payments remained low.
Read our press release with all the details and insights
More fun practicing with bank app in DigiHandig
For those who want to master mobile banking, DigiHandig now offers trial apps for ABN AMRO, ING, Rabobank and SNS, in addition to their regular lessons. In a safe and anonymous environment you can learn step by step and freely experiment with a trial app of your own bank.
More on the DigiHandig extensions on ToegankelijkBankieren.nl
Paying without obstacles: focus on optimal payment page
In the rapidly changing landscape of online shopping, a smooth ordering process is indispensable to turn visitors into buyers. Yet the payment page is often overlooked by web shops. Its importance increases as payment options become more complex. Both service providers and consumers – whether digitally skilled or not – need clarity on what a well-designed payment page entails.
The Dutch Payments Association conducted extensive research on the optimal online payment page.
Better business with an accessible webshop
Shopping Tomorrow’s expert group on Digital Accessibility presents their bluepaper ‘Why every web shop should be accessible’. It offers easy steps to improve the user experience and comply with the European Accessibility Act that will take effect inn June 2025. Many webshops are not yet ready to comply, despite that good accessibility for customers with disabilities also leads to loyal customers without disabilities.
Get your web shop ready for 2025!
Euroforum conference on the future of payments
(with member discount)
The “Future of Payments” annual conference is the meeting place for all payment professionals in the Netherlands, once again with an inspiring interactive program. Join 200+ payment professionals on Thursday 27 March to discuss current topics and future developments on topics such as:
- Innovation & Technology
- Digital transformation
- Instant payments
- Fraud & payments
- Legislation (PSD3, FIDA, NIS2 and more…)
Members of our association get a special 20% discount, on top of the ‘early bird’ rate: not €950 but €680 per person (excl. VAT).
Dutch Payments Association also on Bluesky
Our association now has two accounts on messaging platform Bluesky, a widely used alternative to Twitter (also known as ‘X’):
- For the Payments Association, our account name is @Betaalvereniging
(bsky.app/profile/betaalvereniging.bsky.social) - For our vlogs and blogs on Geldland.nl, the account name is @Geldland
(bsky.app/profile/geldland.bsky.social)
Our accounts on Twitter remain active for now.
Association news
We welcome Pay.cetera as a new member of the Dutch Payments Association. At the same time, Travelex is bidding farewell to our association as of December 31, after many years of membership.
During the General Members Assembly on November 7, Joyce van der Est (de Volksbank) was reappointed as board member for a second term. We look forward to her continued commitment to our association.
Agenda
- December 12th – Board Meeting
- January 21st – Advisory Council
- January 23rd – Advisory Council Payment Institutions
- February 12th – Board Meeting
- March 27th – Future of payments, NH Amsterdam Barbizon Palace
- May 15th – Farewell conference for managing director Gijs Boudewijn
Member Bulletins
In addition to this Betaaljournaal, the Dutch Payments Association issues Member Bulletins. These bulletins usually appear a few times a month and relate to a specific topic. If you are a member and you do not yet receive these bulletins, you can subscribe to the mailing list via secretariaat@betaalvereniging.nl.
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